Privacy Policy

Information we collect

We only collect personal information that you choose to give us, plus the limited technical data our server needs to keep the site working.

• Inquiry form submissions. Your name, email address, the options you selected, your website address and the platform you named if you gave them, and the details you wrote.
• Email correspondence. Anything you send us at contact@sllsolutions.com.au, and our replies.
• Abuse-prevention data. Your IP address, held in-memory for up to ten minutes to rate-limit form submissions, and a Google reCAPTCHA assessment of whether the submission is automated.

We do not run analytics, advertising, or third-party tracking scripts on this site, and we do not build visitor profiles.

Cookies

This site sets one cookie, __sll_session. It is http-only, signed, scoped to this site, and expires after four hours. It holds a single anti-forgery token that proves an inquiry was submitted from our form rather than forged by another site. It carries no identifier for you and is not used for tracking.

Google reCAPTCHA may set its own cookies as part of its bot-detection scoring. Those are governed by Google’s privacy terms, linked below.

How we use your information

We use what you send us to:

• respond to your inquiry and scope the work you asked about;
• send you an automated confirmation that your inquiry reached us;
• deliver and support any services you subsequently engage us for; and
• protect the site from spam and automated abuse.

We do not sell your personal information, and we do not use it to send marketing email you did not ask for.

Who we share it with

We share personal information only with the service providers that make the site and our correspondence work:

• SMTP2GO — delivers the inquiry notification to our inbox and the confirmation email to you.
• Google reCAPTCHA — scores form submissions to filter out bots.
• Our hosting provider — runs the server that serves this site.

Some of these providers process data outside Australia, including in the United States and the European Union. We otherwise disclose personal information only where the law requires it.

How long we keep it

Inquiries live in our email inbox and are kept for as long as we may need them for the engagement they relate to, and afterwards for as long as our record-keeping and tax obligations require. Rate-limiting records are held in memory only and are discarded within ten minutes. Ask us to delete your inquiry and we will, unless we are required to retain it.

Security

The site is served over HTTPS, form submissions are protected against cross-site request forgery, and access to our inbox is restricted to the people who need it. No system is perfectly secure, so please do not send passwords, API keys, or other credentials through the inquiry form.

Accessing and correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email contact@sllsolutions.com.au and we will respond within a reasonable period. If you are unhappy with how we have handled your information, tell us first so we can put it right; if you are still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Children

This site is aimed at businesses. We do not knowingly collect personal information from anyone under 16. If you believe a child has sent us their details, contact us and we will delete them.

Changes to this policy

We may update this policy as our practices or the services we rely on change. The current version always appears on this page, with its effective date at the top.

Contact us

SLL Solutions Pty Ltd handles privacy questions by email at contact@sllsolutions.com.au.